Chatbots are a great new alternative to traditional FAQ pages. Users are looking for more interactive and easier ways to get a piece of information they need.
Chatbots can tolerate typos of users and provide a very smooth experience to your website visitors
Chatbots can provide auto-complete functionality which makes life easier for users to find which questions can be answered by a chatbot. You can see this feature in chatbot Edna of EnterpriseDna.
You can also use CSV files to import and export data to a chatbot.
It is possible to customize your chatbot to match the look and feel of your website. So it will look like a part of your website.
It is very simple to create your own FAQ chatbot. Try botmake.io to create one. Watch the explainer video to learn more.